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Dear Ten Club Members:
Since the ticketing site problems occurred, we have
worked in conjunction with our new ticketing partners at CrowdSurge as they've
investigated the reasons for Tuesday's site failure.
As most of you know, Ten Club experienced a ticketing
system failure earlier this year, after which we made a decision to switch from
our internal ticketing system to a successful state-of-the art ticketing
company, CrowdSurge, in order to ensure that Ten Club members would have a
seamless pre-sale experience.
CrowdSurge is an independent ticketing company dedicated
to the highest level of service for ticket purchasers, and has handled
successful ticket sales for comparable sized artists for the last three years.
Given that Tuesday's pre-sale system failure mirrored
that of the Ten Club ticketing failure earlier this year -- on entirely
different systems, and unrelated to server capacity -- all involved now
strongly believe that there has been an act of sabotage from an outside source
that has prevented fans from executing their ticket purchases. CrowdSurge and
Ten Club will conduct further investigation into this matter.
What this means for the current pre-sale:
If you have already successfully purchased tickets, your
ticket order is complete and you do not have to await further instructions; you
will have received an email confirmation from CrowdSurge. All Ten Club benefits
and policies -- including wristbands for early entry -- will remain the same.
The Ten Club pre-sale has now been terminated because
neither CrowdSurge nor Ten Club can conduct a successful pre-sale within the
time limits before the public on sales begin.
We have released the unsold Ten Club presale ticket inventory
into the public on sale inventory, which will take place Thursday-Sunday (Full
public on sale schedule is listed below).
We will be issuing EARLY ENTRY wristbands to eligible Ten
Club members who are able to obtain Standing General Admission tickets through
the official public on sale ticketing vendors.
Information on how to obtain wristbands will be sent out
next week.
Note: Please know that tickets purchased through third
party ticket touts will not be eligible for early entry wristbands.
Public on sale ticket sale links and times are as
follows:
Manchester:
Dec 16 at 9:00am GMT
Amsterdam:
Dec 17 at 10:00am CET
Berlin:
Dec 15 at 10:00am CET
Stockholm:
Dec 15 at 9:00am CET
Oslo:
Dec 15 at 9:00am CET
Copenhagen:
Dec 15 at 10:00am CET
As always, please email Ten Club at tickets@tenclub.net with any and all
questions.
The CrowdSurge customer support email address is support@crowdsurge.com
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